Refund policy
Last updated: 15 October 2026.
These are liquid cleaning products. For hygiene and safety, we can't accept returns of opened or used products, or of products returned because you changed your mind. Your rights under Indian consumer law are not affected.
1. Damaged, leaking or wrong items: 3-day replacement or refund
If your order arrives damaged, leaking, missing an item, or different from what you ordered: 1. Email stainbitesupport@gmail.com within 3 days of delivery. Include your order number, photos of the product and outer box, and an unboxing video if you have one. 2. We'll reply within 2 working days. 3. Once approved, you choose: - (a) a free replacement, shipped within 2 working days, or - (b) a full refund.
You don't need to send leaking bottles back. If we need a wrong item returned, we'll arrange a free pickup.
2. First-order satisfaction promise (prepaid orders only)
If the Hard-Water Foam doesn't visibly improve hard-water stains on a suitable surface after you've used it 3 times as directed, email us within 15 days of delivery with before/after photos for a refund of the product price. This is limited to one claim per customer or household, for the first order only. It doesn't apply to surfaces we say not to use it on (marble, granite, natural stone, painted wood).
3. Cancellations
- Before dispatch: email stainbitesupport@gmail.com and we'll cancel the order free of charge. Prepaid orders and COD advances are refunded in full.
- After dispatch: the order can no longer be cancelled. If you refuse a COD parcel, the ₹99 advance isn't refunded (see the Shipping Policy).
4. How and when refunds are paid
| Payment method | Refunded to | Timeline after approval |
|---|---|---|
| UPI, card, net banking, wallet (prepaid) | Original payment method | Started within 2 working days. Usually credited within 5–7 working days, depending on your bank |
| COD (₹99 advance + cash paid) | The advance goes back to the original online method. Cash paid on delivery goes to your UPI ID or bank account | Within 5–7 working days of receiving your details |
We'll email you when the refund is issued. Refunds are always in money, never store credit, unless you ask for credit.
5. Not covered
- Damage from misuse, from using it on surfaces we advise against, or from mixing with other chemicals
- Claims made more than 3 days after delivery (except §2)
- Opened products returned for a change of mind
Contact & grievances
stainbitesupport@gmail.com · Monday–Friday, 10 AM–5 PM IST. Grievance Officer: Rahul, stainbitesupport@gmail.com, UG/F, 490/E, Old No. A-1/7, Kh. No. 417/176-175, Gali No. 5, near Sanjay Gandhi Marg, East Babarpur, Shahdara, New Delhi – 110032. We acknowledge complaints within 48 hours and aim to resolve them within 30 days, as the Consumer Protection (E-Commerce) Rules, 2020 require.