Shipping policy

Last updated: 15 October 2026

StainBite is operated by Kshitij Rajput (trading as Veeyu Global), UG/F, 490/E, Old No. A-1/7, Kh. No. 417/176-175, Gali No. 5, near Sanjay Gandhi Marg, East Babarpur, Shahdara, New Delhi – 110032 (GSTIN 07BLQPR7847J4Z1).

Where we ship: All serviceable pincodes in India. Enter your pincode at checkout to confirm delivery. We do not ship internationally.

Shipping charges: Shipping is free on every order. The price at checkout is the final price, inclusive of GST.

Dispatch time: All orders ship from our warehouse in Delhi. Orders are usually dispatched within 1–2 working days (Monday–Friday, excluding public holidays). Cash-on-Delivery orders are dispatched after we confirm them with you (see below).

Delivery time: Most orders arrive within 3–7 working days of dispatch, depending on your location. Remote areas may take longer. These are estimates, not guarantees. Delays can happen because of courier issues, weather, strikes or other events outside our control.

Tracking: Once your order ships, we send the tracking link by SMS, WhatsApp and/or email. You can also track it on our Track Order page.

Payment options:

  • Prepaid (UPI, cards, net banking, wallets via Razorpay): ₹50 off, applied automatically at checkout.
  • Cash on Delivery (COD): pay a ₹99 advance online at checkout, and pay the rest in cash or UPI on delivery. The ₹99 counts towards your order total and is not an extra fee.

COD confirmation: We confirm COD orders by WhatsApp or phone before dispatch. If we can't reach you within 24 hours, we may cancel the order and refund the ₹99 advance in full.

Failed delivery: The courier will make up to 2 delivery attempts. If the parcel comes back to us because the address was incorrect, nobody was available, or the parcel was refused:

  • Prepaid orders are refunded in full.
  • COD orders: the ₹99 advance is non-refundable, to cover two-way shipping. This is shown at checkout before you pay.

Damaged parcels: If the outer package looks damaged or is leaking, you can refuse delivery, or accept it and report the issue within 3 days of delivery (see the Refund & Returns Policy).

Contact: stainbitesupport@gmail.com · Monday–Friday, 10 AM–5 PM IST.